FAQ

Frequently Asked Questions

FOR GUESTS

Yes you can! Please reach out to the guest customer service phone number  ahead of time so you can get your early check-in or late check-out arranged.

We offer a full kitchen so that you can everything you need to cook a great meal!

Ride sharing apps such as Uber and Lyft are great ways to get around.  If you want to rent a car, you can use Turo or traditional car rental companies like Hertz, Enterprise, or Avis.  Public transportation can also be an option, you can check the websites for BART (subway), Caltrain, Amtrak, Muni (SF), SamTrans (San Mateo County), VTA (South Bay), AC Transit & County Connection (East Bay), Marin Transit (North Bay), and the San Francisco Bay Ferry.  If you are driving, do not leave any personal belongings in the vehicle.

Yes, we do! Our towels are OEKO-TEX certified and have been tested for harmful substances.

You can call our customer support phone number to get extra bed sheets or towels delivered to you. If you can also let us know if you have any other requests.

Our customer support phone number is (209) 596 1228. Call us if you need anything!

Stinson Beach, Ocean Beach, Rodeo Beach, Linda Mar Beach, Half Moon Bay State Beach, Bean Hollow State Beach (lots of tide pools), Alameda Beach, Crissy Field Beach, Santa Cruz Beach, and Baker Beach.

Check out the app, All Trails, for the most popular hikes. Our personal favorite is a short hike at Lands End in SF.

The roof top bar at the Hilton San Francisco has the best view in the city!

NBC Bay Area, ABC7, KTVU Fox 2, and KRON4.

We recommend using Opentable to make your reservations. If you may want to make your reservations in advance if you want to dine at a very popular restaurant.

You can use services such as Bounce or you can call our customer service line to see if we can accommodate you!

Yes! Six Flags is in Vallejo and Great America is in Santa Clara.

We recommend going to Staples, FedEx, or UPS.

Check Yelp or Google to see the reviews!

Please check any and all street signs to see if there are any restrictions. 

FOR HOMEOWNERS

To determine the amount of income you can make, we will give you a free market analysis with comparable properties and a pro forma. We will also figure out the best short term or medium term rental strategy that will fit for your property.

We provide interior designer management to ensure that the interior designer that is selected for your home, picks all the items needed to make your property a successful short term rental.

We recommend speaking to your insurance agent to get the appropriate insurance policy that would cover your home and allow for short term rentals. Generally, regular property insurance does not cover short term rentals. We also have a few insurance companies that we can recommend.

After we find out that a guest breaks something in the property, we will call the OTA’s customer service to get compensation for the damage.

Cleaning costs also vary per property due to multiple factors such as area, square footage, amount of bedrooms, number of linens, and etc.  Keep in mind that the cleaning costs are paid by the guest and not by the owner.

Our cleaners bring their own supplies.

The cleaner may or may not need the laundry depending on the size of the home and how the cleaner operates. Most of the time, the laundry is done offsite.

We take out and return the trash when the owner is away. We also try to educate our guests about compost and recycling and water/electricity usage. Depending on the length of time you are gone, we recommend that mail be held by the postal service.

Our target goal for our properties is an 80-85% occupancy rate, between 20-25 days per month. This percentage is dependent on the season: Highest in the summer, robust in the spring and fall and lower in the winter.

We use ACH to pay your net income into your account within the first 14 business days of the following month. You will also receive your income statement.

Yes. We have several property owners who love to travel and have been able to do so more often since their place provides extra income currently.